Wednesday, February 5, 2014

Visit our patient service center at the University Commons Medical Plaza



In September of 2011, The Medical Foundation opened the doors of suite 410 at the University Commons Medical Plaza located at 6301 University Commons Drive.
Unlike the other Medical Foundation locations, this site implemented a process which eased the process for elderly patients by combining the registration and drawing process in one room.
“At the University Commons location, the patient is brought into one room where they are registered and drawn by the same phlebotomist.  It means less movement from one room to another for each of the patients, while it also allows the patient to interact one-on-one with the same phlebotomist,” said Connie Bratton, Manager of Patient Services for The Medical Foundation.
The location, which is conveniently located in the University Medical Plaza, is a short walk from several medical offices in the plaza and currently serves approximately 70 patients each day.  Hours of operation are Monday – Friday from 7:30am until 5pm and the office is closed daily from 1pm until 2pm. 
For the many patients who are fearful of needles or just not sure what to expect, the friendly faces at the University Commons Lab are sure to put you at ease.  Mary, Barb and Laura have 53 years of experience collectively as phlebotomists with the Foundation. 
“I really enjoy waiting on the patients and talking to them about their jobs or their families. Many of them come in on a regular basis and we get to know them on a personal level,” said Barb, a phlebotomist at the Foundation for the past 13 years.
“We work hard to interact with patients and put their minds at ease, while maintaining a quick turn-around –time for patients, because we know that everyone has a schedule they try and keep, whether they need to get back home or back to work,” said Laura. The Foundation doesn’t accept appointments, all lab work is completed on a first come, first serve basis.
So if you’re nervous, don’t be, because the phlebotomists have experience drawing roughly 70 patients a day and have been with the organization for many, many years.

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